Payment Policy
This policy explains how payments are handled at Intenzy Optics. By placing an order, you confirm that you understand and agree to the terms below.
Accepted payment methods
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. All prices are shown and charged in US dollars.
Paying over time
Shop Pay Installments is available at checkout. On a $999 thermal monocular that means four payments of roughly $250 rather than one. Terms and eligibility are set by the provider, not by us, and appear before you confirm.
When you are charged
Your card is charged when the order is placed. If an item turns out to be unavailable, we refund that item in full within two business days and tell you before shipping anything else.
Security
Payments are processed over an encrypted connection by Shopify Payments and the wallet providers listed above. We never see or store your full card number — it does not reach our systems at any point.
Taxes and duties
Sales tax is calculated at checkout based on your shipping address, where applicable. We ship within the United States, so there are no import duties to pay.
Order changes and cancellations
Orders can be changed or cancelled free of charge until they ship — usually a window of one business day. Email support@intenzy.com with your order number. Once a parcel is moving, the 30-day field test applies instead.
Refunds
Refunds go back to the original payment method within five business days of us receiving a return. Your bank may take a few days more to show it. We do not refund to store credit unless you ask us to.
Failed or declined payments
If a payment is declined, no order is created and no funds are taken. Any pending authorization your bank shows is released automatically, typically within three to five business days.
Pricing errors
If a product is listed at an obviously incorrect price, we will contact you before charging anything and give you the choice to confirm at the correct price or cancel for a full refund. We will not quietly charge you a different amount than the one you agreed to.
Questions about a charge? Write to us — we answer within one business day.