Shipping & Returns

Shipping

We ship from the United States. Orders leave our facility within one business day and arrive in two to five business days. You get a tracking number as soon as the label is created.

Shipping is free on every order. No threshold, no surcharge.

If you are outside the United States, write to us before ordering and we will tell you honestly whether we can help.

The 30-day field test

A return window that expects you to use the product. Take it out at night and actually run it. Get mud on it. Leave it in the cold. Run the battery flat. That is the only way to know whether it belongs in your pack.

If it does not earn its place, send it back within 30 days of delivery for a full refund. Normal field wear does not void the return — that is the entire point.

How to return something

1. Email support@intenzy.com with your order number and a line on what the unit did or did not do. The second part is optional, but it is how we fix the next batch.
2. We send you a prepaid return label within one business day.
3. Pack it with the accessories it shipped with. The original box helps but is not required.
4. Refund goes to your original payment method within five business days of the unit reaching us.

Return shipping is on us for anything returned inside the 30 days.

What is not covered

Field use is expected. Deliberate damage, water ingress on a unit submerged beyond its IP65 rating, a cracked objective lens from a drop onto rock, or a missing unit are not returnable. If you are unsure which side of the line you are on, write to us before you ship it back — we would rather look at photos than guess.

Damaged or wrong item

Photograph it before you do anything else and email us the same day. We ship a replacement immediately and sort out the return afterwards. You should not be waiting on us because a carrier dropped a box.